AWS CONNECT CONSULTANT

Build a Modern Cloud Contact Center
with Amazon Connect

We design and deploy scalable, intelligent contact centers using Amazon Connect. From IVR to CRM integration and AI automation – we build seamless customer experiences that drive real business results.

AWS Certified Experts
Secure & Compliant
Scalable & Cost Effective
Customer
Amazon Connect
IVR
Queue
Agent
CRM
Analytics
Call Recording (S3)
TRUSTED BY BUSINESSES GLOBALLY
HubSpot zoho salesforce freshworks RingCentral Zendesk
CHALLENGES WE SOLVE

Is Your Contact Center Holding You Back?

Long customer wait times

Manual call routing

No reporting or analytics

Difficult CRM integration

Expensive legacy PBX systems

OUR SOLUTIONS

Amazon Connect Solutions We Deliver

Contact Center Setup

  • Amazon Connect Deployment
  • Number Provisioning
  • Queue Configuration
  • Agent Setup

IVR Development

  • Multi-Level IVR
  • Business Hours Routing
  • Queue Transfers
  • Emergency Routing

CRM Integration

  • Salesforce
  • HubSpot
  • Zoho
  • Custom CRM
  • REST APIs

AI Automation

  • Amazon Lex
  • Voice Bots
  • Chat Bots
  • Speech Recognition

Reporting & Analytics

  • Call Recording
  • Live Dashboards
  • Historical Reports
  • Contact Trace Records

Security & Compliance

  • IAM Roles & Policies
  • Data Encryption
  • HIPAA Compliance
  • PCI Compliance
INDUSTRIES WE SERVE

Built for Every Industry

Healthcare

Finance

E-commerce

BPO & Call Centers

Travel & Hospitality

Real Estate

Education

OUR PROCESS

Our Proven Implementation Process

01

Discovery

We understand your business goals and contact center needs.

02

Architecture Planning

We design a scalable solution tailored to your requirements.

03

AWS Connect Setup

We set up Amazon Connect, numbers, queues, and agents.

04

IVR Development

Custom contact flows and IVR built for seamless experience.

05

CRM Integration

We integrate with your CRM and business applications.

06

Testing

We test everything thoroughly for a smooth experience.

07

Deployment

We go live and ensure a successful deployment.

08

Support & Optimize

We provide ongoing support and continuous optimization.

CLOUD ARCHITECTURE

Scalable, Secure & High-Performance

We leverage AWS best practices to build highly available, secure, and cost-effective contact center solutions.

View Architecture Details
Real-time & Historical Reports
Customer
Amazon Connect
IVR
Queue
Agent
CRM / Apps
Call Recording (S3)
WHY CHOOSE JILANI TECH

Your Trusted AWS Connect Partner

AWS Certified Professionals

Experienced & certified AWS experts.

End-to-End Implementation

From planning to deployment & support.

Custom Solutions

Tailored solutions for your business needs.

Cost Optimization

We optimize your infrastructure for the best ROI.

Ongoing Support

24/7 support and continuous improvement.

Ready to Transform Your Contact Center?

Let's discuss your business requirements and design the right Amazon Connect solution for your team and customers.

Schedule a Consultation